Main Written Summaries Listing | Cultural and Linguistic Competency Resources Selected "Best and Promising Practices" - Cultural Competency This extensive CLC bibliography (April 2007) was compiled by Dr. Robert C. Like, MD, MS, Center for Healthy Families and Cultural Diversity, Department of Family Medicine, UMDNJ-Robert Wood Johnson Medical School (http://www2.umdnj.edu/fmedweb/chfcd/index.htm) Audio-Digest is indebted to Dr. Like for his generosity in sharing his work. (April 2007). Hospitals, Ambulatory Care, and Public Health Settings Joint Commission and the California Endowment. Hospitals, Language, and Culture: A Snapshot of the Nation. Exploring Cultural and Linguistic Services in the Nation's Hospitals: A Report of Findings. (By A. Wilson-Stronks and E. Galvez). http://www.jointcommission.org/NR/rdonlyres/E64E5E89-5734-4D1D- BB4D-C4ACD4BF8BD3/0/hlc_paper.pdf American Medical Association. An Ethical Force Program Consensus Report. Improving Communication - Improving Care: How health care organizations can ensure effective, patient-centered communication with people from diverse populations, 2006. http://www.ama-assn.org/ama1/pub/upload/mm/369/ef_imp_comm.pdf National Association of Public Hospitals and Health Systems. "Serving Diverse Communities in Safety Net Hospitals and Health Systems," The Safety Net 2003; 17(3): Fall. http://www.naph.org/Content/ContentGroups/NPHHI_Website/Publications2/Addressing_ Disparities_Serving_Diverse_Communities/Serving_Diverse_Communities.pdf Andrulis DP. "Study of How Urban Hospitals Address Sociocultural Barriers to Health Care Access" http://www.rwjf.org/portfolios/resources/grantsreport.jsp?filename=023299s.htm&iaid=133 HRET Health Disparities Toolkit: A Toolkit for Collecting Race, Ethnicity, and Primary Language Information from Patients http://www.hretdisparities.org/hretdisparities/html/content/printtoolkit.pdf HRSA Cultural Competence Website http://www.hrsa.gov/culturalcompetence/ California Endowment - Cultural Competence Website http://www.calendow.org/reference/publications/cultural_competence.stm Commonwealth Fund - The Role and Relationship of Cultural Competence and Patient-Centeredness in Health Care Quality http://www.cmwf.org/publications/publications_show.htm?doc_id=413721 National Center for Cultural Competence, Georgetown University. http://www11.georgetown.edu/research/gucchd/nccc/ National Initiative for Children's Healthcare Quality (NICHQ), Improving Cultural Competency in Children's Health Care: Expanding Perspectives http://www.nichq.org/NR/rdonlyres/5B534B7B-0C38-4ACD-8996-EBB0C4CB2245/0/ NICHQ_CulturalCompetencyFINAL.pdf MedQIC Cultural Competency http://medqic.org/dcs/ContentServer?cid=1157485300999& pagename=Medqic%2FContent%2FParentShellTemplate&parentName=Topic&c=MQParents Physician Toolkit and Curriculum: Resources to Implement Cross-Cultural Curriculum Guidelines for Medicaid Practitioners http://www.omhrc.gov/cultural/toolkit.pdf Industry Collaboration Effort (ICE). Better Communication, Better Care: Provider Tools to Care for Diverse Populations http://www.iceforhealth.org/library/documents/ICE_C&L_Provider_Tool_Kit.10-06.pdf "Migrant-Friendly Hospitals Project and Amsterdam Declaration" -- European Commission http://www.mfh-eu.net/public/home.htm Managed Care Plans "Cultural Competence Works: Using Cultural Competence to Improve the Quality of Health Care for Diverse Populations and Add Value to Managed Care Arrangements" http://www.hrsa.gov/financeMC/ftp/cultural-competence.pdf "National Study of Culturally and Linguistically Appropriate Services in Managed Care Organizations (CLAS in MCOs Study)" http://www.omhrc.gov/cultural/MCOExecutive%20Summary.pdf America's Health Insurance Plans (AHIP), Center for Policy and Research. "Innovations in Medicaid Managed Care," March, 2005. http://www.ahip.org/content/default.aspx?docid=8414Ôø‡Ôø‡ "Building Linguistic and Cultural Competency: A Toolkit for Managed Care Organizations and Provider Networks that Serve the Foreign-Born," 1998. http://www.consultmillennia.com/documents/Building%20Linguistic%20&%20 Cultural%20Competency.pdf Centers for Medicare and Medicaid Services (CMS) and Agency for Health Care Research and Quality (AHRQ) - QAPI National Initiative -- I. Providing Oral Linguistic Services: A Guide for Managed Care Plans, and II. Planning Culturally and Linguistically Appropriate Services: A Guide for Managed Care Plans. Caring for Individuals with Limited English Proficiency National Council on Interpreting in Health Care http://www.ncihc.org Office of Minority Health: A Patient-Centered Guide to Implementing Language Access Services in Healthcare Organizations http://www.omhrc.gov/templates/content.aspx?ID=4375&lvl=2&lvlID=107 Addressing Language Access in Your Practice Toolkit California Academy of Family Physicians http://www.familydocs.org/assets/Multicultural_Health/Addressing%20 Language%20AccessToolkit.pdf Hablamos Juntos: Improving Patient-Provider Communication for Latinos http://www.hablamosjuntos.org Process of Inquiry: Communicating in a Multicultural Environment, Georgetown University National Center for Cultural Competence http://www.nccccurricula.info/communication/index.html Cross-Cultural Communication in Health Care: Building Organizational Capacity http://www.hrsa.gov/reimbursement/broadcast/default.htm Brach C, Fraser I, and Paez K. "Crossing the Language Chasm," Health Affairs 2005 (March); 24(2):424-434. Youdelman M, Perkins J. "Providing Language Interpretation Services in Health Care Settings: Examples from the Field," National Health Law Program, May 2002. Youdelman M, Perkins J. "Providing Language Services in Small Health Care Provider Settings: Examples from the Field," National Health Law Program, April 2005 [The latter 2 reports can be obtained at www.cmwf.org or www.healthlaw.org]. Health Literacy AMA/AMA Foundation's Health Literacy toolkits, videos, partnerships http://www.ama-assn.org/ama/pub/category/8115.html American College of Physicians Foundation Health Literacy Resources and CD - Health Literacy: A Silent Epidemic. http://foundation.acponline.org/healthcom/hli/resources.htm American Academy of Family Physicians. Play It Safe with Medicine! (Toolkit) http://www.aafp.org/online/en/home/publications/news/news-now/ inside-aafp/20061122playitsafe.html Joint Commission. "What Did the Doctor Say?:" Improving Health Literacy to Protect Patient Safety. February 2007 www.jointcommission.org DHHS Office of Disease Prevention and Health Promotion Health Literacy Improvement Website http://www.health.gov/communication/literacy/powerpoint http://www.health.gov/communication/literacy/quickguidel Office of the Surgeon General: Improving Health Literacy http://www.surgeongeneral.gov/publichealthpriorities.html#literacy AHRQ Health Literacy and Cultural Competency Website http://www.ahrq.gov/browse/hlitix.html National Center for Educational Statistics http://nces.ed.gov/naal National Institute for Literacy http://www.nifl.gov/nifl/webcasts/20040803/webcast08-03.html MLA Health Information Literacy http://www.mlanet.org/resources/healthlit http://www.mlanet.org/resources/healthlit/healthlit_resources.html Harvard School of Public Health: Health Literacy Studies http://www.hsph.harvard.edu/healthliteracy/ Partnership for Clear Health Communication/Ask Me 3 initiative www.AskMe3.org Nielsen-Bohlman L, Panzer AM, Kindig, DA, eds. Committee on Health Literacy Health Literacy - A Prescription to End Confusion. Institute of Medicine, Washington, DC: National Academies Press, 2004. Weiss BD. Health Literacy: A Manual for Clinicians. Chicago: American Medical Association Foundation, 2003 http://www.ama-assn.org/ama1/pub/upload/mm/367/healthlitclinicians.pdf Schwartzberg JG, VanGeest JB, Wang CC: Understanding Health Literacy: Implications for Medicine and Public Health. Chicago, IL: American Medical Association Pres,. 2004 Zarcadoolas C, Pleasant AF, and Greer DS. Advancing Health Literacy: A Framework for Understanding and Action. San Francisco, Jossey-Bass, 2006. Movies, Videos, and CD-ROM Resources Alexander M. Cinemeducation: An Innovative Approach to Teaching Multi-Cultural Diversity in Medicine. Annals of Behavioral Science and Medical Education 1995; 2(1):23-28. American Medical Association. Health Disparities Introductory Kit: Working Together to End Racial and Ethnic Disparities: One Physician at a Time (available from the AMA at 1-800-621-8335 or www.ama-assn.org/go/healthdisparities). Communicating Effectively Through an Interpreter (1998) (Available from the Cross Cultural Health Care Program, 270 South Hanford Street, Suite 100, Seattle, Washington 98134; Phone (206)-860-0329; Website www.xculture.org). The Bilingual Medical Interview I (1987), and The Bilingual Medical Interview II: The Geriatric Interview, Section of General Internal Medicine, Boston City Hospital, in collaboration with the Department of Interpreter Services and the Boston Area Health Education Center (Available from the BAHEC, 818 Harrison Ave., Boston, MA 02118; Phone (617)-534-5258). The Kaiser Permanente/California Endowment Clinical Cultural Competency Video Series. In 2000, Kaiser Permanente, with funding from The California Endowment, embarked on a project to create "trigger" videos as teaching tools for training healthcare professionals in cultural competence. The Project Director was Jean Gilbert, PhD, a medical anthropologist, and Jo Ann Lesser, Producer, a media specialist. Directing were Rod Gerber and Lisa Beezely Lipman, of the Kaiser Permanente C.A.R.E. Actors. These now completed videos comprise three sets, each with accompanying facilitator's guide and contextual materials. Each set costs $35.00 or $105 for all 20. The scenarios are from eight to fourteen minutes long. The actors, all professionals living in Los Angeles, are highly diverse in age, gender, ethnicity, and race. The videos have won many prizes at various international film and video festivals (Send order to: Gus Gaona, Kaiser Permanente, National Media Communications: Media Distribution,825 Colorado Ave., Suite 300, Los Angeles, CA 90041,Phone: 323-259-4776). Quality Care for Diverse Populations. Video/CD-ROM/Facilitator's Guide, Contributors: K. Bullock, L.G. Epstein, E.L. Lewis, R.C. Like, J.E. South Paul, C. Stroebel, et al.) This educational program includes five video vignettes depicting simulated physician-patient visits in an office setting as a means to explore ethnic and sociocultural issues found in today's diverse health care environment. Produced by the American Academy of Family Physicians (AAFP), with partial funding by the Bureau of Primary Health Care, Health Resources and Services Administration, June 2002. (Available from the American Academy of Family Physicians, AAFP Order Dept., 11400 Tomahawk Creek Parkway, Leawood, KS 66211; Phone (800)-944-0000; Fax (913)-906-6075; http://www.aafp.org/x13887.xml). Community Voices: Exploring Cross-Cultural Care Through Cancer. Video and Facilitator's Guide by Jennie Greene, MS & Kim Newell, MD (Available from the Harvard Center for Cancer Prevention, Harvard School of Public Health, 665 Huntington Avenue, Bldg 2, Rm 105, Boston, MA 02115; Phone (617) 432-0038; Fax: (617)-432-1722; hccp@hsph.harvard.edu, or Fanlight Productions, www.fanlight.com). Worlds Apart. A Four-Part Series on Cross-Cultural Healthcare. By Maren Grainger-Monsen, MD, and Julia Haslett, Stanford University, Center for Biomedical Ethics (available from Fanlight Productions, www.fanlight.com) Hold Your Breath. By Maren Grainger-Monsen, MD, and Julia Haslett, Stanford University, Center for Biomedical Ethics (available from Fanlight Productions, www.fanlight.com) The Angry Heart: The Impact of Racism on Heart Disease Among African Americans. By Jay Fedigan. (Available from Fanlight Productions, www.fanlight.com). The Culture of Emotions: A Cultural Competence and Diversity Training Program. Harriet Koskoff, Producer/Co-Coordinator, 415 Noe Street, #5, San Francisco, CA 94114; Phone 415-864-0927; Fax 415-621-8969 (Available from Fanlight Productions, www.fanlight.com). Culture and ConneXions: Understanding your Patients Designing care that is culturally competent: The video is meant to assist monolingual healthcare providers in understanding the intricacies of dealing with a patient from a different culture. Available from Lisa Morris, Director of Cross Cultural Initiatives. Office of Community Programs. University of Massachusetts Medical School (Shrewsberry, MA). Ohio Department of Health and Medical College of Ohio. Cultural Competence in Breast Cancer Care (CD-ROM), 2000. VERTIGO PRODUCTIONS LTD., 3634 Denise Drive, Toledo, Ohio 43614; (877)-385-6211. Continuing Education Programs (selected) Second Language and Cultural Competency Training for Continuing Medical Education Credit (funded by the California Endowment) http://www.calendow.org/reference/publications/pdf/cultural/ Second%20LanguageCultural%20Comp.pdf Office of Minority Health A Physician's Practical Guide to Culturally Competent Care http://cccm.thinkculturalhealth.org Quality Interactions: A Patient-Based Approach to Cross-Cultural Care Manhattan Cross Cultural Group and Critical Measures http://www.qualityinteractions.org/ Network Omni Caring with CLAS: Cultural Competence In Health Care Accredited by UMDNJ Center for Continuing Outreach and Education http://www.networkomni.com/collateral/NetworkOmni_Caring_with_CLAS_Brochure.pdf Delivering Culturally Effective Care for Patients with Diabetes Medical Directions - The Virtual Lecture Hall and Department of Family Medicine, University of Arizona College of Medicine at the Arizona Health Sciences Center http://www.vlh.com/shared/courses/course_info.cfm?courseno=1786 Communicating Through Health Care Interpreters Medical Directions - The Virtual Lecture Hall and Rush University Medical Center http://www.vlh.com/shared/courses/course_info.cfm?courseno=1705 Culture and Health Care: An E-Learning Course (based on Cultural Sensitivity: A Guidebook for Physicians and HealthCare) Doctors in Touch (DIT) http://www.doctorsintouch.com/courses_for_CME_credit.htm Quality Care for Diverse Populations. Video/CD-ROM/Facilitator's Guide, Contributors: K. Bullock, L.G. Epstein, E.L. Lewis, R.C. Like, J.E. South Paul, C. Stroebel, et al.) Produced by the American Academy of Family Physicians (AAFP), with partial funding by the Bureau of Primary Health Care, Health Resources and Services Administration, June 2002. (Available from the American Academy of Family Physicians, AAFP Order Dept., 11400 Tomahawk Creek Parkway, Leawood, KS 66211; Phone (800)-944-0000; Fax (913)-906-6075 http://www.aafp.org/online/en/home/cme/selfstudy/qualitycarevideo.html Cultural Competency Challenge CD-ROM Educational Program (AAOS Product #02735). American Academy of Orthopaedic Surgeons, 6300 North River Road, Rosemont, IL 60018-4262 www.aaos.org/challenge Hepatitis B in Asian and Pacific Islanders:Steps Towards Cultural Competency. Hepatitis B Foundation http://www.hepb.org/hepb_course/API_course.php Cross-Cultural Health Care: Case Studies Pediatric Pulmonary Centers: A Collaborative Web Site of the MCH Training Network http://www.dcs.wisc.edu/pda/online/cc-cases.htm Measuring Health Disparities, Interactive CD-ROM. John Lynch, PhD, and Sam Harper, PhD, McGill University. Produced by the Michigan Public Health Training Center (MPHTC) http://measuringhealthdisparities.org Assuring Cultural Comeptence in Disaster Response. Jennifer N. Baggerly, PhD, LMHC, RPT-S, Florida Center for Public Health Preparedness, University of South Florida, 2005 http://www.fcphp.usf.edu/courses/course/course.asp?c=ACC Curricular Materials Transforming the Face of Health Professions Through Cultural & Linguistic Competence Education: The Role of the HRSA Centers of Excellence http://www.hrsa.gov/culturalcompetence/curriculumguide/